Returns

Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).

30-Day Change-of-Mind Returns

Changed your mind? You can return most unused items within 30 days of delivery. This applies to orders delivered in Australia and New Zealand.

What can be returned

• Items that are unused, in their original packaging, and in resaleable condition
• Items returned with proof of purchase (order number or tax invoice)

What can't be returned (change of mind)

• Sale and clearance items
• Special-order items (these are marked "special order" on the product page)
• Bulky or oversize freight items (heavier than 20 kg or longer than 1.2 m)
• Opened consumables, and items with missing or damaged packaging

How it works

1. Email orders@vektools.com.au or call (02) 9756 3464 with your order number before sending anything back.
2. We'll confirm the return and give you the address and instructions.
3. Send the item back to us. You pay the return shipping for change-of-mind returns.
4. Once we've received and checked the item, we refund your original payment method, less the original shipping charge.

There is no restocking fee.

Damaged or Faulty Items

If your item arrives damaged or faulty, contact us within 14 days of receipt and we'll arrange an exchange or replacement at our cost once we receive the return. If a fault appears later, normal manufacturer warranty conditions apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

T&C's Apply.